We're pretty serious about keeping your info safe and sound. Here's the straight talk on how we handle your personal details.
Last Updated: November 10, 2025
Look, we get it - nobody actually reads these things. But hey, if you're gonna trust us with your stay at our fortress resort, you should probably know what we do with your info. We've tried to make this as painless as possible.
This Privacy Policy applies to Ignivari X Citadel ("we," "us," or "our") and covers how we collect, use, and protect information from guests and visitors. By using our website or services, you're agreeing to these terms. If something doesn't sit right with you, let's talk before you book.
We're not trying to be creepy here - we only grab what we need to give you the best experience. Here's what that looks like:
Any emails, phone calls, or messages you send us get stored. This helps us keep track of your requests and honestly, it protects both of us if there's ever a dispute.
We're not gonna sell your email to some sketchy marketing list, promise. Here's what we do with your data:
Confirming reservations, managing check-ins and check-outs, processing payments - the obvious stuff that keeps the hotel running.
Remember your preferences for next time, recommend services you might actually like, and generally make your stay less hassle and more relaxation.
Send booking confirmations, updates about your reservation, and occasionally (if you're cool with it) special offers or news about what's happening at the fortress.
Comply with laws, prevent fraud, resolve disputes, and keep everyone safe. Not the fun part, but it's necessary.
Figure out what's working on our website, what services guests love, and where we can do better. It's all about continuous improvement.
Yeah, we use cookies - and not the chocolate chip kind (though we serve those in our restaurant). These little data files help the website remember you and work better.
These are the must-haves. Without them, the website basically doesn't work. They handle things like keeping you logged in and remembering what's in your booking cart.
These help us understand how you use the site - which pages are popular, where people get stuck, that sort of thing. It's all anonymous, we promise.
Remember your preferences like language settings or accessibility options. Makes your life easier on repeat visits.
Used to show you relevant ads (like that spa package you were eyeing). You can opt out of these if they bug you.
Most browsers let you control cookies through their settings. You can block them entirely, though fair warning - some parts of the site might not work as smoothly. It's your call though.
We're pretty protective of your data, but sometimes we gotta share it with trusted partners to make everything work. Here's the full rundown:
Payment processors, email service providers, booking platforms - basically the behind-the-scenes folks who help us run the operation. They only get what they need and are bound by confidentiality agreements.
Local tour operators, transportation services, event vendors - when you book these through us, we share relevant details so they can actually provide the service. Makes sense, right?
We use tools like Google Analytics to understand website traffic. The data's anonymized and aggregated - they can't identify you personally.
If the law requires it or we need to protect our rights (or yours), we might have to share information with authorities or legal counsel. Hopefully it never comes to that.
It's your data, so you've got rights. Here's what you can do:
Request a copy of what we've got on file about you. We'll send it over in a readable format.
If something's wrong or outdated, let us know and we'll fix it. Accuracy matters.
Want us to wipe your info? We'll do it (unless we legally need to keep it for accounting or legal reasons).
Don't like how we're using your data? You can object, especially for marketing purposes.
Ask us to pause using your data while we sort out any issues or disputes.
Get your data in a format you can take to another service. It's yours, after all.
Just shoot us an email at reservations@ignivarixcitadel.info or give us a call at +1 (604) 755-8900. We'll verify it's really you (can't have random people messing with your data) and then get on it. Usually takes about 30 days, sometimes less.
Security's a big deal for us - like, fortress-level big deal (see what we did there?). Here's how we protect your information:
All sensitive data's encrypted both when it's traveling across the internet and when it's sitting on our servers. We use industry-standard SSL/TLS protocols - the same stuff banks use.
Our servers are hosted in secure facilities with restricted access, firewalls, and regular security audits. Not just anyone can waltz in there.
Only team members who actually need access to your data get it. Everyone signs confidentiality agreements and gets trained on data protection.
We keep our systems updated and patched against known vulnerabilities. Security's not a one-time thing - it's ongoing.